Frequently asked questions

Straight answers about how PACTILO works.

What is PACTILO?: A marketplace where private individuals, specialists and companies publish jobs, submit offers and agree to work together — B2B, B2C, C2B and C2C.
What does it cost?: The Free plan remains available at no cost. Professional and Business are optional paid plans purchased for a fixed month or year through PayU, without automatic renewal.
Do I need a company to offer services?: No. An account can act as an individual, a provider or a company; tax and legal obligations remain yours.
Do I need an invitation code to register?: No. Registration is open to everyone — you only need an e-mail address, which you confirm via an activation link.
Does PACTILO handle payments?: PayU S.A. handles payments only for Professional and Business plans. Customers and providers settle services directly outside PACTILO.
Who can leave a review?: Only the two parties of a completed assignment, which is why every review is tied to real work.
Who can see my contact details?: Private job details and attachments become visible only to the selected provider and the customer after an offer is accepted.
Which languages are supported?: Polish, English, German, Czech, French and Spanish.
What if something goes wrong?: You can report content or a user and open a dispute. Moderation reviews reports and can hide content or restrict an account.
Can I delete my account?: Yes, from your account settings. Retention periods are described in the privacy policy.